Office Policies & Mission


We are open to serve you, answer questions or schedule an appointment during the following hours:

Main office:

Monday – Wednesday:


8:15 a.m. – 4:30 p.m.

8:15a.m. - 12 noon


Colwood Office


8:15 a.m. – 11:00 a.m.


12 noon-4:30 p.m.


Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment.


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. In keeping with the guidelines of the Canadian Association of Orthodontists we do not directly bill insurance policies on your behalf. Our knowledgeable receptionists will aid you in filling out the appropriate forms for you to submit to your insurance carrier. We will be happy to provide you with a predetermination of your benefits so you will know what costs you will be responsible for prior to starting treatment . If you have any questions, our courteous staff is always available to answer them.